Keno Privacy Policy

Introduction

Welcome to Keno. We believe that safeguarding users' personal data is the most fundamental responsibility of any trusted gaming platform. This Privacy Policy applies to all Keno services — whether you use our website, download the mobile app, or participate in the game lobby.

This document clearly sets out what data Keno collects, why it is collected, how it is stored, and what privacy rights you hold. By accessing or registering on our site, you are considered to have agreed to this policy — so please take a moment to read it carefully.

What Data We Collect

We collect certain information when you register and use Keno's services. This data falls into two main categories: information you provide directly, and information collected automatically.

Information Provided Directly:

• Full name and date of birth (for age verification)
• Email Address & Phone Number
• ID document photo (required for KYC verification)
• Payment & Transaction Information
• Your preferred game categories and betting history

Automatically Collected Information:

• IP Address & Device Type
• Browser type and operating system
• Your activity patterns and session times on the Keno platform
• Cookies & Session Data

Please note that keno never stores your bank account password or full card number. All financial transactions are processed through secure third-party payment gateways.

How Your Data Is Used

Keno uses your data solely for specific, legitimate purposes. We never sell your personal information to third parties or share it for advertising purposes without your consent.

• Account Verification: To verify your identity and confirm your age.
• Service Improvement: To provide personalised recommendations that enhance your gaming experience.
• Security Assurance: To prevent fraud, hacking, and unauthorised access.
• Legal Obligations: To meet regulatory requirements.
• Customer Support: To resolve your complaints and queries promptly.
• Promotional Communications: To inform you of special offers and updates, where you have given your consent.

Who Your Data Is Shared With

Keno may share your information with third parties in the following limited circumstances:

• Payment Processors: With secure payment gateways to process transactions.
• KYC Verification Agency: With licensed authorities for identity verification purposes.
• Legal Authorities: To comply with court orders or government regulations.
• Analytics Providers: For monitoring platform performance (no personally identifiable information collected).

We ensure that all our partners follow the same data protection standards. No third party may use your data for their own purposes.

Cookie Policy

The Keno website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: For core site functionality.
• Performance Cookies: For page load analysis and user behavior tracking.
• Functional Cookies: To remember your preferences and settings.

You can disable cookies through your browser settings, though this may limit certain features on the site.

Data Security Measures

Keno protects your data using industry-standard technology. Our servers are secured with SSL/TLS encryption, and every transaction is end-to-end encrypted. Our security team monitors systems 24/7 to detect any suspicious activity.

Please keep in mind that no internet transmission can be guaranteed 100% secure. We encourage you to take responsibility on your end as well — use a strong password and never share your account credentials with anyone.

Your Rights

As a Keno user, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct any inaccurate information.
• Right to Erasure: The right to request deletion of your data under certain conditions.
• Right to Restrict Processing: The right to request that data processing be restricted in certain circumstances.
• Right to Data Portability: The right to receive your data in a structured, portable format.
• Right to Object: The right to object to your data being used for specific purposes.

To exercise any of these rights, please contact our support team.

Data Retention Period

Keno retains your data only for as long as necessary. In some cases, certain information may be kept for up to five years after account closure to meet legal and regulatory obligations. No data is retained beyond what is required.

Changes to This Policy

Keno may update this Privacy Policy from time to time. For any significant changes, we will notify you at your registered email address and clearly display the update date at the top of the page. Continued use of the site after any changes constitutes your acceptance of the revised policy.